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  Technical Support & FAQ
General Support Items

MegaSceneryEarth 2.0

One issue we will discuss here is image quality variability between different states. We need to make it clear that MegaSceneryEarth is only as good as the original imagery that is available to create it from and we are at the mercy of such data sources. It is a huge and incredibly expensive undertaking for those agencies who take the aerial photos. Aerial photography flyovers of such huge land areas such as the United States landmass is somewhat in its infancy and it is taking time for all systems to be fully refined such that quality of all imagery across all states is uniform. So if you are looking for perfect scenery for every square mile, sorry but you aren't going to get it. We create our scenery from the latest and best data sources that are available at the time and release it if we consider it satisfactory and flyable. As newer and better imagery for each area becomes available we will upgrade such areas. If we waited until perfectly uniform imagery became available for the entire country you wouldn't be enjoying MegaSceneryEarth for 10 years into the future. So lets enjoy what we have now and wait for the improvements over time.

1. Large black squares in your Scenery

This is caused by an outdated terrain.dll file. This file has been updated by Microsoft with this patch. Simply click on the link below and select RUN and the installer will automatically update your terrain.dll.

>>> CLICK HERE TO DOWNLOAD AND RUN THE TERRAIN.DLL UPDATE PATCH <<< (8 Mb)

2. Large areas of default scenery show up within your state

This occurs when you did not properly install all the areas for your state. To identify which tiles you missed simply go into your Control Panel and select Add/Remove programs (XP) or Programs and Features (Vista onwards) and look at your list of installed MegaSceneryEarth areas. You will be able to identify the missing missing area by the missing number in the sequence. Then simply install the missing area(s)/tile(s).


All support items below this line apply to the first generation of MegaSceneryEarth and NOT MegaSceneryEarth 2.0.


Patches & Updates

All Areas
This patch to corrects sunken runway issues on some of the initially released titles:

Link: http://www.megasceneryearth.com/store/files/patches/setup-megaSceneryEarth-ALL-Patch001.zip
Size: 13.7 Mb
Release Date: 10 January 2009
Instructions: This patch can be used for any installed MegaSceneryEarth titles. Simply download, unzip and run the executable. The patch will detect and correct all installed MegaSceneryEarth titles you have installed.


UTAH
This patch will detect and correct UTAH by adding water to Starvation Reservoir in tile 16. It will also correct elevation issues in rivers in the area and also corrects sunken runway issues.

Link: http://www.megasceneryearth.com/store/files/patches/setup-megaSceneryEarth-UTAH-Patch001.zip
Size:
315.7 Mb
Release Date: 10 January 2009
Instructions: This patch is for UTAH. Simply download, unzip and run the executable.


Frequently Asked Questions

What Scenery Type Do I Get When I Purchase MegaScenery?
MegaScenery & MegaSceneryEarth provide 2 types of scenery in each package. You get daytime scenery created from high resolution aerial photographs and you get MegaScenery's famous custom NightScene Technology that gives you spectacular night scenery where pretty much every light emitting source is identified and illuminated. The effect is as stunning as night flying in real life.


What About Seasons?
It's an almost impossible task to create scenery for all four seasons. The data isn't available and it would quadruple your install size. Most images in Megascenery are taken in the spring and the same scenery will display regardless of whatever season you have set.


I Just Downloaded 10 Areas, Can I Install Them Simultaneously?
Yes you can. MegaSceneryEarth installers supports multiple instances. Just double click on each installer for each package and each will install at the same time.


Can I Install MegaScenery On Any Drive?
Yes you can select any drive and any directory. During the final stages of installation the installer sets up the pointers within FSX to whatever drive or path the scenery is installed to.


I Am Having Problems Downloading And/Or My Download Speed Is Slow
The web servers that host MegaSceneryEarth are state-of-the-art and are designed and tested to handle enormous amounts of download traffic without any slowdown or interruption. Even during the busiest periods our server can serve an individual download at 20 times the fastest home connection currently available. Any slowness or interruptions in your download will most likely be due to issues at your end and could be due to faulty cable modem hardware, anti-virus/anti-spyware programs or a slowdown at your ISP.

If you are experiencing slow downloads you can try the following:

1. Restart your cable/DSL modem
2. Check with your ISP that your cable/DSL modem is functioning correctly.
3. Run a bandwidth speed test to check that your connection is running at the speed quoted by your ISP.
4. Disable any firewalls you may have active especially 3rd party firewalls that are added by any anti-virus/anti-spyware programs.
5. Disable any anti-virus/anti-spyware software OR restart your PC in "Safe Mode With Networking" (this will temporarily disable your antivirus software) and attempt to download.

Our download server does not, at this time, support resume of interrupted downloads however under normal circumstances, downloads should proceed at your maximum downloadable speed and without any interruption to your download. Resumed downloads is a feature that will be implemented in future.

Since our servers are fully tested and serve downloads at full capacity under all normal operating conditions we cannot be responsible for any slowness caused by problems at your end. Please follow the suggestions above to help identify and correct any problems with your internet connection that is causing the download problems.



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